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Applying For New Connection

Customers can apply for new electricity connection in person through our customer service centres or online through the web portal. To apply in person, visit your nearest ESCOM customer service centre. To apply online, visit our Web Portal.

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Electricity Base Tariff Determination

An electricity base tariff is granted to utilities to enable them finance short to medium term investments, operations, maintenance of power infrastructure for improved and sustainable service delivery. Base tariff periods vary from country to country. Malawi Energy Regulatory Authority (MERA) opted for a four-year cycle of the base tariff.

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Fault Reporting Centers

Report Electricity faults to your nearest fault reporting center accross the country in Southern, Central and Nothern Regions.

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Prepaid Units Selling Points

ESCOM customers can buy Electricity prepaid units at PUMA Filling Stations, Chipuku Shops, ESCOM outlets and Banks.

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Delays in connection of new services

We would like to acknowledge that some of our valued customers are facing delays in getting new service connections

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Balance Enquiry

Latest News


  • Huge turnout as ESCOM rolls out MD Tariff Structure Sensitisation MeetingsRead more

    September 26, 2023

  • Cyclone Freddy Survivors in Chiradzulu Appeals for Continued SupportRead more

    September 22, 2023

  • ESCOM Embarks on Suppliers’ Sensitisation and Consultative MeetingsRead more

    September 18, 2023

  • ESCOM Limited and Tanzania Telecommunications Company Limited seal commercial agreementRead more

    September 09, 2023

  • Three men jailed for 7 years for vandalising Escom cablesRead more

    August 29, 2023

  • ESCOM Donates K4.68m Medical Supplies to Mulanje District HospitalRead more

    August 10, 2023

  • All set for signing of Tanzania-Malawi Interconnector MoURead more

    August 09, 2023

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