Frequently Asked Questions

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This facility has been suspended during the period of change over to the new Management Information System being implemented by ESCOM and it will be restored after go live of the Management Information System on Thursday 18th January 2018 at 6:00hrs. Customers will then be able to apply for new connections online.

Customers may check bills through the website or any one of ESCOM offices scattered through out the country. ESCOM sends out the bills directly to customers monthly.

Faults can be reported at various faults centres located across the country. Specific areas and their respective faults centres with their contact details can be found on this link:

Fault Reporting Centers - Southern Region
Fault Reporting Centers - Central Region
Fault Reporting Centers - Northern Region
Load shedding is carried out when the power demanded on the system exceeds supply. If load shedding is not carried out, it may result in the system collapsing.
You can find the Tariffs and Charges by following the page : Tariffs and Charges
You can contact us by following this page : Contact Us