Frequently Asked Questions

Do you have a question?

How do I apply for Electricity?

This facility has been suspended during the period of change over to the new Management Information System being implemented by ESCOM and it will be restored after go live of the Management Information System on Thursday 18th January 2018 at 6:00hrs. Customers will then be able to apply for new connections online.

Customers may check bills through the website or any one of ESCOM offices scattered through out the country. ESCOM sends out the bills directly to customers monthly.

Where can I pay for my bills?

Where can I report faults?

Faults can be reported at various faults centres located across the country. Specific areas and their respective faults centres with their contact details can be found on this link:

Fault Reporting Centers - Southern Region
Fault Reporting Centers - Central Region
Fault Reporting Centers - Northern Region

Why does it take long to get customers connected after paying for a new connection?

Normally all things being available, ESCOM is supposed to connect a customer within 30 days of making payment for the new connection. However due to a number of various reasons, this has proven a difficult target to meet. These include:

Why does ESCOM carry out Load shedding?

Load shedding is carried out when the power demanded on the system exceeds supply. If load shedding is not carried out, it may result in the system collapsing.

What are the Tariffs and Charges for Electricity?

You can find the Tariffs and Charges by following the page : Tariffs and Charges

How do I contact ESCOM?

You can contact us by following this page : Contact Us

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