In order to enhance customer service delivery, ESCOM has implemented a new Management Information System (MIS).
The MIS which is being jointly sponsored by ESCOM and Millennium Challenge Corporation (MCC) through MCA-Malawi, was launched on 18th January 2018.

The System has replaced old systems that were being used at ESCOM and has integrated all of ESCOM’s business processes.
This will ensure that the organization’s business processes and information systems are well-aligned to industry’s best practices for enhanced customer services, experience and improved service delivery.

To know more on what is EMIS, when it will be implemented, how you will be affected and how you will access and use some of
ESCOM's services during and after the implementation period, please click on the links below:

1. What is E-MIS and why is it important to ESCOM and its customers
2. Uploading Electricity Units from 7th July 2018
3. Where will customers with seven-digit-meter-number meters buy electricity units?

ESCOM will provide more information on how customers can use and access its services before, during and after implementation of the Management Information System.