ESCOM is informing its prepaid customers that they will receive three once-off tokens when they purchase electricity units from 7th July 2018.
Customers are being advised to load into their meter the tokens in the order they will be received: starting with the first key change token, followed by the second key change token and lastly the electricity units token. Failure to follow this order of entering the tokens will result in the rejection of the electricity units token by the meter.
Customers are further advised that entering the Key Change tokens will reconfigure the system of their meters and the meters will no longer accept all tokens of units bought prior to 7th July 2018. Customers are, therefore, being strongly advised to load into their meters all tokens of units bought prior to 7th July 2018 before entering the Key Change Tokens.
ESCOM is informing its prepaid customers that the Key Change process is a once off process and that after the key change, customers will continue receiving just one token upon the purchase of electricity units.
Customers are advised to contact ESCOM Helpdesk on 0885979650/1/2/3 or send an email to firstname.lastname@example.org for further clarifications.