IMPLEMENTATION OF ESCOM MANAGEMENT INFORMATION SYSTEM (EMIS)

IMPLEMENTATION OF ESCOM MANAGEMENT INFORMATION SYSTEM (EMIS)

In order to enhance customer service delivery, ESCOM is implementing a Management Information System (E-MIS).

The Management Information System (MIS) will replace the business systems currently being used at ESCOM; implement new systems in areas where there are no computer systems in place, integrate all the business processes into a single point of reference and management, and ensure that the organization’s business processes and information systems are well-aligned to industry best practice for enhanced customer services, experience and improved service delivery. Among others, the following are the benefits of EMIS:


ESCOM will implement the Management Information System countrywide. The system will be available to serve customers starting from Thursday, 18th January 2018 at 6:00 am.

Implementation of the MIS will result in changes on how customers use and access ESCOM’s services.

ESCOM has provided information on how customers can use and access its services before, during and after implementation of the Management Information System.