On 18th January 2018, ESCOM changed its pre-paid and post-paid billing systems.
This has affected our customers with seven-digit meter numbers in the following ways:
They will ONLY purchase electricity units through:
Our customers with seven-digit-meter numbers will, therefore, not be able to purchase electricity units through mobile banking; Airtel money, Mpamba or from service / filling stations.
This will go on until ESCOM replaces the seven digit meters with eleven digit meters.
ESCOM apologises for any inconvenience caused.